Screel.app - Terms of Service

TERMS OF SERVICE

1. General Provisions

These Terms of Service (hereinafter referred to as the "Terms" or "Agreement") govern the relationship between PE (IE) Sholokhov Mikhail (hereinafter referred to as the "Service Provider") and any individual or entity (hereinafter referred to as the "Customer") who uses the services provided through the website https://screel.app/ (hereinafter referred to as the "Website" or "Service").

By registering on the Website, placing an order, or making a payment for the Services, the Customer confirms unconditional acceptance of all terms and conditions set forth in this Agreement.

This Agreement constitutes a public offer in accordance with applicable law. The Agreement is deemed concluded and becomes effective from the moment the Customer performs any of the actions specified herein, indicating full and unconditional acceptance of all terms of this offer.

Definitions:

Agreement — the text of these Terms, including all appendices that form an integral part hereof, accepted by the Customer through conclusive actions as provided herein.

Website — the collection of software and information contained in the information system accessible via the Internet at the domain name and network address: https://screel.app/

Parties — the Service Provider and the Customer.

Service — the AI-powered photo animation service provided by the Service Provider to the Customer in the manner and under the conditions established by these Terms.

2. Subject of the Agreement

  1. The Service Provider undertakes to provide the Customer with the Services, and the Customer undertakes to pay for them in the amount, manner, and within the timeframes established by this Agreement.
  2. The name, scope, procedure, and other conditions for the provision of Services are determined based on the information provided by the Service Provider when the Customer places an order, or as published on the Website at https://screel.app/
  3. The Service Provider renders Services under this Agreement personally or with the involvement of third parties, remaining fully responsible to the Customer for the actions of such third parties.
  4. The Agreement is concluded by acceptance of this offer through conclusive actions, expressed in:
    • actions related to registering an account on the Website;
    • placing and submitting an order to the Service Provider for the provision of Services;
    • actions related to the payment for the Services by the Customer;
    • actions related to the provision of Services by the Service Provider.
    This list is non-exhaustive; other actions that clearly express the intent to accept the offer may also constitute acceptance.

3. Specifics of Artificial Intelligence Technology Use

  1. Use of AI technologies. The Screel.app service operates on the basis of artificial intelligence (hereinafter "AI") and machine learning technologies to process and animate photographs. The Customer understands and accepts that the results of AI processing may not meet expectations and cannot be guaranteed by the Service Provider with absolute accuracy.
  2. Unpredictability of results. The Customer acknowledges and agrees that:
    • AI models may generate videos that do not fully correspond to the Customer's request or text prompt;
    • Situations may occur where the AI creates videos with artifacts, motion distortions, unnatural animation, inconsistencies in details, facial anatomy, proportions, and other aspects;
    • AI results may contain movements or animation that were not explicitly requested by the Customer, or conversely, may lack expected animation effects;
    • The quality and accuracy of results depend on multiple factors, including the quality of the source photograph, facial image clarity, prompt wording, technical parameters of the AI model, and the randomness of the generation process;
    • AI models may exhibit "hallucinations" — a phenomenon where the model creates unrealistic movements, elements, or effects that do not correspond to natural human behavior or the logic of the request.
  3. No guarantees of accuracy. The Service Provider does not guarantee that:
    • AI results will meet the Customer's expectations or be suitable for the Customer's specific purposes;
    • The AI will animate the photograph and create a video exactly as described by the Customer in the text prompt;
    • The resulting videos will be free from errors, distortions, artifacts, unnatural movements, or unwanted animation effects;
    • Each generation will produce the same or predictable result with identical input data (AI operates with an element of randomness);
    • The results will meet professional standards of video production, animation, or other creative disciplines.
  4. Customer consent. By paying for the Services under this Agreement, the Customer unconditionally confirms that:
    • They have fully read this section of the Terms and understand the technical limitations and specifics of AI technologies;
    • They are aware of the possibility of receiving results that do not meet their expectations and accept this risk;
    • They agree that spent credits (payment units) are deducted for the fact of the AI operation being performed, regardless of the Customer's subjective assessment of the result quality;
    • They assume full responsibility for the use and distribution of AI-generated results;
    • They understand that the Service Provider is not liable for discrepancies between results and the Customer's expectations if such discrepancies are due to objective limitations of AI technologies;
    • They will not make claims against the Service Provider if the AI results prove unsuitable for use due to technical limitations, operational specifics, or "hallucinations" of AI models.
  5. Responsibility for using results. The Customer independently bears full responsibility for:
    • Verifying the quality and suitability of AI results for their purposes and requirements before use;
    • Using the resulting videos for commercial, public, or other purposes;
    • Compliance with copyrights, image rights, intellectual property rights, and other rights of third parties when using the results;
    • Any consequences arising from the use of AI-generated videos, including but not limited to reputational, financial, and legal risks.
  6. Experimental nature of the technology. The Customer acknowledges that AI technologies for photo animation and video creation are in a stage of active development and improvement. The Service Provider continuously works to improve the quality of the Service, but cannot guarantee the absence of deficiencies inherent to modern AI systems.
  7. Refunds. Given the specifics of AI technologies described above and the Customer's unconditional agreement with these conditions upon payment for the Services, refunds for rendered Services are not provided in cases where:
    • AI results do not meet the Customer's subjective expectations;
    • The AI generated a video with artifacts, motion distortions, unnatural animation, or "hallucinations" typical for this class of technology;
    • The result proved unsuitable for use due to technical limitations of AI;
    • The Customer is not satisfied with the quality, motion smoothness, animation naturalness, or other characteristics of the generated video.
    Refunds are possible exclusively in cases provided for in Section 8 of these Terms, as well as in cases of technical inability to provide the Service due to the fault of the Service Provider (e.g., prolonged Service unavailability).
  8. Recommendations for the Customer. For the best results, the Service Provider recommends that the Customer:
    • Formulate prompts as clearly and in as much detail as possible, describing desired movements and animation;
    • Use high-quality source photographs with good resolution, clear facial imagery, and good lighting;
    • Consider that AI results may vary, and if necessary, repeat the operation to obtain alternative results;
    • Verify results before using them for commercial or public purposes;
    • Contact support if technical problems arise or if there are questions about using the Service.

4. Rights and Obligations of the Parties

4.1. Rights and Obligations of the Service Provider:

  1. The Service Provider undertakes to provide the Services in accordance with the provisions of this Agreement, within the timeframes and scope specified herein and/or as published on the Website.
  2. The Service Provider undertakes to provide the Customer with access to the sections of the Website necessary for obtaining information, in accordance with the provisions of this Agreement.
  3. The Service Provider is responsible for storing and processing the Customer's personal data, ensures the confidentiality of such data, and uses it exclusively for the quality provision of Services to the Customer.
  4. The Service Provider reserves the right to change the timeframes (period) of Service provision and the conditions of these Terms unilaterally without prior notice to the Customer, by publishing such changes on the Website.
    New/amended conditions published on the Website apply only to newly concluded Agreements.

4.2. Rights and Obligations of the Customer:

  1. The Customer is obligated to provide accurate information about themselves when receiving the respective Services.
  2. The Customer undertakes not to reproduce, replicate, copy, sell, or use for any purpose the information and materials made available in connection with the provision of Services, except for personal use by the Customer without providing access to any third parties in any form.
  3. The Customer undertakes to accept the Services provided by the Service Provider.
  4. The Customer has the right to request a refund from the Service Provider for services not rendered, services rendered in poor quality, services rendered in violation of deadlines, as well as if the Customer decides to refuse the services for reasons not related to a breach of obligations by the Service Provider, exclusively on the grounds provided by applicable law.
  5. The Customer guarantees that all terms of the Agreement are clear to them; the Customer accepts the terms without reservations and in full.

5. Pricing and Payment Procedure

  1. The cost of the Service Provider's services and the payment procedure are determined based on the information provided by the Service Provider when the Customer places an order, or as published on the Website at: https://screel.app/
  2. All payments under the Agreement are made by non-cash transfer.

6. Confidentiality and Security

  1. In the performance of this Agreement, the Parties ensure the confidentiality and security of personal data in accordance with applicable data protection legislation.
  2. The Parties undertake to maintain the confidentiality of information received during the performance of this Agreement and to take all possible measures to protect such information from disclosure.
  3. Confidential information means any information transmitted by the Service Provider and the Customer during the performance of the Agreement that is subject to protection, with the exceptions specified below.
  4. Such information may be contained in local regulations, contracts, letters, reports, analytical materials, research results, diagrams, charts, specifications, and other documents provided to the Service Provider, in both paper and electronic form.

7. Force Majeure

  1. The Parties shall be released from liability for non-performance or improper performance of obligations under the Agreement if proper performance was impossible due to force majeure circumstances, i.e., extraordinary and unavoidable circumstances under the given conditions, including: government prohibitions, epidemics, blockades, embargoes, earthquakes, floods, fires, or other natural disasters.
  2. In the event of such circumstances, the affected Party must notify the other Party within 30 (thirty) business days.
  3. A document issued by the competent governmental authority shall constitute sufficient confirmation of the existence and duration of the force majeure circumstances.
  4. If the force majeure circumstances continue for more than 60 (sixty) business days, either Party shall have the right to unilaterally terminate this Agreement.

8. Liability of the Parties

  1. In the event of non-performance and/or improper performance of their obligations under the Agreement, the Parties shall bear liability in accordance with the conditions of these Terms.
  2. The Service Provider shall not be liable for non-performance and/or improper performance of obligations under the Agreement if such non-performance and/or improper performance occurred through the fault of the Customer.
  3. A Party that has failed to perform or improperly performed obligations under the Agreement shall be obligated to compensate the other Party for losses caused by such violations.
  4. In the event of a violation of applicable law by the Customer, including but not limited to: use of the Service for unlawful purposes, posting prohibited materials, infringement of third-party copyrights, actions aimed at causing harm to the Service Provider or third parties — the Customer's account will be deleted without prior notice, without refund, and without the possibility of restoration. The Service Provider reserves the right to report violations to the relevant law enforcement authorities.

9. Term of This Agreement

  1. These Terms become effective from the moment of publication on the Website and remain in effect until withdrawn by the Service Provider.
  2. The Service Provider reserves the right to amend the Terms and/or withdraw the offer at any time at its sole discretion. Notice of changes or withdrawal shall be communicated to the Customer, at the Service Provider's discretion, through publication on the Website, in the Customer's personal account, or by sending a notification to the email or postal address provided by the Customer.
  3. The Agreement becomes effective from the moment the Customer accepts the Terms and remains in force until the Parties have fully performed their obligations under the Agreement.
  4. Changes made by the Service Provider and published on the Website in the form of updated Terms shall be deemed accepted by the Customer in full.

10. Miscellaneous

  1. The Agreement, its conclusion and performance shall be governed by applicable law. All matters not regulated by these Terms, or not fully regulated, shall be governed by applicable law.
  2. In the event of a dispute arising between the Parties during the performance of their obligations under this Agreement, the Parties shall endeavor to resolve the dispute amicably before commencing legal proceedings.
    Disputes or disagreements that the Parties fail to resolve shall be settled in accordance with applicable law. The pre-trial dispute resolution procedure is mandatory.
  3. The language of the Agreement concluded under these Terms, as well as the language used in all interactions between the Parties (including correspondence, requests/notifications/clarifications, submission of documents, etc.), shall be English.
  4. All documents to be provided in accordance with the terms of this Agreement shall be prepared in English or accompanied by an English translation.
  5. The inaction of either Party in the event of a breach of these Terms shall not deprive the interested Party of the right to protect its interests at a later time, nor shall it constitute a waiver of its rights in the event of similar or related breaches in the future.
  6. If the Website contains links to other websites and materials of third parties, such links are provided solely for informational purposes, and the Service Provider has no control over the content of such websites or materials. The Service Provider shall not be liable for any losses or damages that may arise from the use of such links.

11. Service Provider Details

Full name: PE (IE) Sholokhov Mikhail

State registration number: 286.1574050

Registration date: 2026-04-07

TIN: 20241649

Address: 81/1, Manushyan str., Arabkir, Yerevan, 0012, RA

Website: https://screel.app/

Contact email: [email protected]